This Privacy Policy describes how Hooks & Books  ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, contact us, or use our bookkeeping and financial services. We are committed to protecting your privacy and the security of your personal information.

1. INFORMATION WE COLLECT

​

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Business Information: Business name, industry, size, and structure.

• Financial Information: Bank account information, credit card details, transaction history, revenue, expenses, and other financial records necessary to provide our bookkeeping services.

• Tax Information: Tax identification numbers (EIN or SSN), tax forms, and other tax-related documents.

• Account Information: Login credentials and preferences for any accounts you create with us.

• Communication Information: Messages, emails, and other communications you exchange with us.

• Website Usage Information: See Section 1.2 below.

 

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address

• Browser type and version

• Operating system

• Page views and navigation

• Referring website

• Time spent on pages

• Device information

• Cookies and similar tracking technologies (see our Cookie Policy section)

 

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To provide and manage the bookkeeping, accounting, and financial services you request

• To communicate with you about our services

• To fulfill our contractual obligations to you

• To process payments and maintain financial records

• To respond to your inquiries and provide customer support

• To send you service updates and administrative messages

• To improve our website and services

• To comply with legal and regulatory requirements

• To protect our rights, your rights, and the rights of others

• With your consent, to send you marketing communications about our services

 

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

• Professional Advisors: Legal, accounting, and other professional advisors in connection with the services we provide to you.

• Legal Requirements: Government authorities, law enforcement, and other parties as required by law, to comply with legal process, or to protect our rights or the rights of others.

• Business Transfers: Potential buyers or successors in the event of a merger, acquisition, or sale of all or a portion of our assets.

We will never sell your personal information to third parties for marketing purposes.

 

4. FINANCIAL SOFTWARE AND TOOLS

We use industry-standard accounting and bookkeeping software (such as QuickBooks, Xero, or similar platforms) to provide our services. These platforms have their own privacy policies and security measures. We encourage you to review the privacy policies of these platforms for more information about how they process your data.

 

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For tax and accounting records, we typically retain information for the period required by applicable tax and financial regulations.

 

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access your personal information

• The right to correct inaccurate information

• The right to delete your personal information

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in Section 12.

 

8. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

• The right to know what personal information we collect and disclose

• The right to access your personal information

• The right to delete your personal information

• The right to opt out of the sale or sharing of your personal information

• The right to non-discrimination for exercising your rights

We do not sell personal information as defined by the CCPA/CPRA.

 

9. CHILDREN'S PRIVACY

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

 

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

 

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the "Last Updated" date. Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.

 

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Hooks & Books
1721 N Riverside Ave
Rialto, CA 92376
Email: Dez@hooksnbooks.com
Phone: (909) 820-1191